Frequently Asked Questions

A simple guide to how I work and what to expect.

  • I'm not sure which services I need. Where should I start?

    Start by sending me a message through my contact page. Tell me a little about your business and what you're hoping to improve, even if it's vague. I'll guide you through the options and recommend the service that fits your goals best.

  • How long does a brand audit take, and what's included?

    A brand audit takes around one week. I'll review your visuals, messaging, website, social presence and overall brand consistency. You'll receive a clear, structured report with what's working, what isn't, and practical recommendations to help you move forward.

  • Can you update my existing website instead of building a new one?

    Yes! If your current website has a solid foundation, a refresh may be all you need. I'll take a look at what you already have and let you know whether a redesign or a full rebuild would be the most effective option.

  • Do you offer ongoing support?

    Yes, I do! Monthly retainers are available if you'd like continued design support, updates or small improvements as your business grows.

  • Do I pay upfront or is there a deposit?

    A deposit is required to secure your project, with the remaining balance due across agreed instalments. I'll outline everything clearly before we begin so you know exactly how payments work.

  • Do I need to provide the content and images?

    If you already have content and images, you're welcome to share them. If not, I can help with copywriting, sourcing imagery or guiding you on what's needed. You won't be left to figure it out alone.

  • Will you write in my brand voice?

    Yes! I'll match your brand voice and tone. If you don't have one defined yet, I can help you shape it so your messaging feels consistent and aligned across your website and visuals.

  • Which platforms do you work with?

    I design and build websites on Shopify, creating clean, intentional layouts that are easy to navigate. I also work with Meta, Klaviyo, Omnisend and Mailchimp.

Ready to begin?

If you're looking for thoughtful design, a calm process and visuals that feel aligned, I'd love to work together!